My Work at AT&T

Due to the fact that a lot of my work is on-going, I cannot publicly publish a lot of my work. To see full details of what I’ve worked on at AT&T, please contact me for the password!

While working at AT&T I’ve had the opportunity to work on a variety of different projects- expanding and pushing my limits as a designer. Our team is around 50 strong – made up of designers, researchers, makers, and writers. Over the last two years my projects can fit into 3 main categories:

  1. Execute: design, iterate, and deliver features directly impacting the user experience of AT&T TV
  2. Design Systems: took the lead to create, implement and own the UX component library
  3. User Research: work with research to better understand user habits around different features

Execute

Working directly with developers, product owners, researchers, and other designers, I am constantly trying to help improve our product. These projects vary greatly. For the Video Player Redesign we had more time to explore and gather data- working internally for a month before engaging external stakeholders. For Pause Live we had 2 weeks to gather all information and deliver the entire feature, working closely with developers and product owners to define those rules and then implement them.

Video Player Re-Design: Updating the design and functionality of AT&T TV’s most important feature.

Pause Live: bringing the ability to pause live TV to the AT&T TV streaming service.

Design Systems

Our UI team spent last year designing and creating our UI design system that has greatly improved our workflow and design consistency. I am currently leading our UX team in the creation of a UX component library to help improve our documentation process, work more seamlessly with UI and motion teams, and increase our productivity. I’ve also helped improve our design documentation process to make our work more accessible by developers and external stakeholders.

UX Component Library: Creating and implementing a UX component library.

Design Documentation Migration: Continuing to evolve and improve our documentation process.

User Research

We are extremely lucky to have a kicka** user research department as a part of our team. Our research team is constantly running new studies and sharing out findings – directly influencing and informing our design decisions. For larger studies, design partners with research to help form the research questions- one such project was for Channel Tray. At the same time, while our research team is constantly doing studies, there isn’t always time for them to run every study. They put together a process for designers to run their own research study- DIY user research. I recently completed my study on Channel Change.

Channel Change: DIY Research project to understand the importance of the channel change feature for remotes that don’t have a dedicated channel change remote button.

Channel Tray: A new feature to help users watch their favorite channels without leaving the video player.